Today’s public sector organizations find themselves at a digital crossroads. With rapid advancements like AI reshaping the world, these organizations must pursue comprehensive digital transformation strategies to meet the rising demands of the public they serve. According to recent articles, government agencies worldwide are embracing digital transformation to not only modernize public service delivery but also for the added benefit of enhanced efficiency, effectiveness,
The innovation of humankind knows no bounds; spanning a millennia and touching nearly every aspect of life, we’ve accomplished some pretty remarkable feats. From the first general-purpose electronic computer to the dawn of the internet–and beyond–humans have and continue to journey beyond what was previously known to be possible. Such is the case for the minds at Salesforce, who, for the last 25 years have pushed the envelope of innovation
In today’s fast-paced, technology-driven world, time is more precious than ever. Insurance customers, like consumers across all industries, expect intuitive technology, immediate answers, and seamless interactions. The days of long wait times, fragmented systems, and disjointed customer experiences are over. With the rise of AI, data-driven tools, and rapid market evolution, insurers must adopt customer-centric strategies to stay competitive and future
Working within the public sector can often feel like a delicate balancing act atop a highwire–especially when it comes to the intricacies of digital transformation. These organizations are met with unique pressures not faced by private sector organizations: they must provide high-quality services to residents while operating within tight budget constraints, navigate isolated systems, and adhere to strict compliance requirements. The MassHealth team found themselves
Salesforce continues to dominate as one of the most sought-after skill sets globally, with over 72,000 employees worldwide and millions more throughout the Salesforce ecosystem. Serving as the engine of innovation, AI is projected to drive Salesforce to record-breaking heights in the coming years. An IDC research report reveals that job growth is at an all-time high with the projection that over 11.6 million will be created during the 2022-2028 period
The snow is falling, bells are jingling, and Astro is making his list and checking it twice. But while most are dreaming of sugarplums and perfectly wrapped presents, some Salesforce professionals are still haunted by the ghosts of implementations past. This holiday season, we’re sharing cautionary tales from the naughty list – because sometimes the best gift you can give yourself is learning from others’ mistakes. Grab your hot cocoa and settle in as
