Though AI has existed since the 1960s, for much of its history, it was more at home in science fiction than in everyday life. Even some 40 years later in the ’90s and early 2000s, AI’s advancements were slow as businesses still relied on manual, repetitive processes. Emails were sent one by one, customer service reps typed out the same responses over and over, and generating a report could take an entire day.
Access Global Group is proud to highlight Kara Hughes’ dedication to the Leukemia & Lymphoma Society (LLS). As a member of the Newly Diagnosed Cancer Counsel Team, Kara provides invaluable support, guidance, and compassion to individuals facing a new cancer diagnosis. Her commitment reflects both a personal mission and the shared values of Access Global Group.
Government agencies are feeling the pressure to modernize operations, improve citizen services, and keep up with evolving regulations. However, the adoption of government tech solutions has been slow, hindered by fragmented systems, outdated infrastructure, complex compliance requirements, security concerns, and tight budgets. Since 2017, Salesforce has secured over 1,400 government contracts
Since joining in March 2021, Mohit Kumar has played a key role in enhancing AGG’s Salesforce solutions. As a Lead Salesforce Developer, he has been instrumental in creating products like Access QuickBooks and Access Docs—solutions that simplify operations for various clients. Driven by a passion for learning and technical excellence, Mohit’s work reflects AGG’s commitment to innovation and client success.
For years, managing money has been as quick as a tap on a screen. Customers check balances while waiting in line for coffee, transfer funds between meetings, and apply for loans from their couches. But while digital banking has become second nature, banks are still catching up with how they engage customers. The decrease in physical branch visits and the increase in mobile banking presents banks with an interesting challenge.
Financial institutions often fail because their traditional data analysis methods and reactive service models fail to surface actionable insights about client satisfaction until it’s too late. This leaves relationship managers unable to deliver the personalized, proactive engagement needed to retain their most valuable clients.
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