For years, managing money has been as quick as a tap on a screen. Customers check balances while waiting in line for coffee, transfer funds between meetings, and apply for loans from their couches. But while digital banking has become second nature, banks are still catching up with how they engage customers. The decrease in physical branch visits and the increase in mobile banking presents banks with an interesting challenge.
Financial institutions often fail because their traditional data analysis methods and reactive service models fail to surface actionable insights about client satisfaction until it’s too late. This leaves relationship managers unable to deliver the personalized, proactive engagement needed to retain their most valuable clients.
With over 17 years of specialized experience in financial services, we’re more than just a Salesforce implementation partner – we’re data architecture experts who transform how organizations leverage their technology investments. Our platinum-rated solutions on AppExchange and G2 reflect our commitment to excellence,
Behind every successful digital transformation at Access Global Group (AGG) is a team of dedicated professionals who bring expertise, creativity, and an unwavering commitment to excellence. This month, we’re proud to spotlight Durgesh Kumar, a key architect of some of our most impactful digital solutions. Since joining AGG in May 2021, Durgesh has exemplified a commitment to excellence in technology consulting
When technology infrastructures support vital services that thousands of residents depend on daily, the margin for error becomes razor-thin. This reality hit close to home for the District of Columbia (DC) as they grappled with an increasingly complex web of system outages and maintenance across multiple platforms–from Oracle to IAM to Splunk and beyond.
